Shipping Policy

Most orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. All delivery dates are estimates and not guaranteed.

Domestic Shipping Rates and Estimates

Shipping charges for your order will be calculated and displayed at checkout. You can expect to receive your order approximately 2-5 business days after it is processed.

Watco only ships within the continental United States. Shipping to HI or AK will have to be billed via the purchasers own shipping account number. Contact us at 855-627-6350 to place your order.

Shipping rates are non-refundable and subject to change at any time.

 Order Value   Standard 2-5 Business Days 
$0 - $199.99 $19.50
$200 - $399.99 $33.50
$400 - $749.99 $40.50
  $750 - $1249.99   $52.00
$1250+ Free




International Shipping

We do not offer shipping outside of the United States or to the U.S. Territories. If you are located internationally, please visit Watco International to place your order.  

Checking On Your Order Status

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 5 days of receiving your shipping confirmation email, please contact us at with your name and order number, and we will look into it for you. 

Shipping to P.O. Boxes

Watco Floors does not offer shipping to military addresses (APO/FPO) or P.O. boxes. 

Refunds and Returns

Watco accepts returns of unopened and unused product up to 30 days after delivery. Returns are subject to a 15% restocking fee. You are responsible for all return shipping costs. A refund may be issued within 4-7 business days of our receipt and inspection of the return.  In the event of damages during return shipping, the customer may file a claim with its designated courier for reimbursement.  

Damages During Delivery

If your order arrives damaged in any way, please email us as soon as possible at with your order number and a photo of the item’s condition. 


If you have any further questions, please don't hesitate to contact us at 855-627-6350 or email us at